Customer Support

Zango is a new way to access free programs and tools to make life a little easier and lots more fun.

Zango gives you the ultimate universal access to more than 100,000 pieces of free online content – videos, games, music, tools and utilities.

Zango also offers you cool and attractive email features as Emoticons, Animations, Backgrounds, eCards, Cursors and other enhancing web experience features.

The Zango Browser toolbar presents buttons on your Internet Explorer browser that change dynamically while you surf to relate to the website you visit. These buttons also provide you instant access to Search, Videos, Games and much more!

The Browser toolbar also offers you emoticons and animations if you are using web based mail: Windows Live Hotmail, Yahoo, Gmail and Comcast. You may also insert emoticons and animations to social networking websites.

Outlook and Outlook Express users enjoy a unique email toolbar which offers a wide assortment of options for customizing the design of your emails with Backgrounds, eCards, Emoticons and Animations.

To start enjoying your web experiences simply go to http://www.zango.com/getzango/  and download Zango.

To install Zango simply go to: http://www.zango.com/getzango/  click on the "To install Zango, Click Here" link and follow on-screen instructions.

If you can't see the download link, it indicates a previous attempt to install Zango. If this is the case, you will need to reinstall Zango.

Please do the following to reinstall Zango:

1. Uninstall your current version of Zango by clicking the link: http://installs.zango.com/downloads/Uninstaller/Uninstaller.exe click Run and follow on-screen instructions.

2. Restart your computer.

3. Install your Zango by going to our site: http://www.zango.com/getzango/  click on the "To install Zango, Click Here" link and follow on-screen instructions.

If you are still experiencing problems with the installation process, please contact our Support Team.

Any Zango application can be easily and completely uninstalled by choosing "Add or Remove Programs" from your Control Panel.

Please do the following:
1. Go to Start > Settings > Control Panel > Add or Remove Programs
2. Find Zango on the list
4. Click the Change/Remove button
5. Check the component(s) you wish to remove, click Next and follow on-screen instructions
6. Restart your computer

Alternatively, you can use our uninstaller:

1. Click on the following link - http://installs.zango.com/downloads/Uninstaller/Uninstaller.exe
2. Click Run and follow on-screen instructions
3. Restart your computer.

For Further assistance, please contact our Support Team.

Problems watching the Zango videos may occur due to several issues:

Compatibility:

Zango is compatible with the following:

1. Operating Systems: Windows 2000/NT/XP/Vista
2. Internet Browsers: Internet Explorer versions 6.0 and above and Mozilla Firefox version 1.0 and above. Please note that while you can install Zango using Firefox, the Zango toolbar will not appear on your Firefox. Once opening Internet Explorer you will be able to see and use Zango toolbar.
3. Web based mail: Windows Live Hotmail, Yahoo mail, Gmail and Comcast.
4. Email programs: Microsoft Outlook 2002 and 2003, and/or Microsoft Outlook Express 5.5 and above.

Zango generally works with social networking sites, however this service is not yet supported by Zango.

Zango is currently incompatible with Mac OS X, Outlook 2007 and Windows Mail.

Browser Settings:

Watching Zango videos might require changing some of your browser settings:

1. Open a new internet explorer window and choose Tools
2. From the Tools menu choose Internet Options
3. Click on the 'Security' tab
4. Under the 'Security level for this zone' please lower the bar to Medium-High by dragging it downwards.
5. Click on the 'Custom Level' button:
   1. Under Security costume level - 'run activeX controls and plug-ins' must be set to enable or to prompt
   2. Security costume level - 'Script activeX controls marked safe for scripting' must be set to enable.
   3. ecurity costume level - 'File download' must be set to enable.
   4. Security costume level - 'Allow meta refresh' must be set to enable.
6. Click Apply and OK to save changes.
7. Refresh the Web page

Media Players:

1. Zango videos on Zango.com are in Flash format. If you don’t have Flash on your computer, please download it using the following link: 
2. http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
3. If you are on a partner site, the videos may be in Windows Media Player format and/or Quick Time format.
4. If you are experiencing problems you may try to update your current player or download a media player:
5. To download QuickTime please follow this link: http://www.apple.com/quicktime/win.html
6. To download Windows Media Player please follow this link: http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx?displang=en&qstechnology

For further assistance, please contact our Support Team.

Zango is compatible with the following:

1. Operating Systems: Windows 2000/NT/XP/Vista
2. Internet Browsers: Internet Explorer versions 6.0 and above and Mozilla Firefox version 1.0 and above. Please note that while you can install Zango using Firefox, the Zango toolbar will not appear on your Firefox. Once opening Internet Explorer you will be able to see and use Zango toolbar.
3. Web based mail: Windows Live Hotmail, Yahoo mail, Gmail and Comcast.
4. Email programs: Microsoft Outlook 2002 and 2003, and/or Microsoft Outlook Express 5.5 and above.

Zango generally works with social networking sites, however this service is not yet supported by Zango.

Zango is currently incompatible with Mac OS X, Outlook 2007 and Windows Mail.

Please know that our development team is constantly working to have every Zango feature compatible with all the leading email and social networking services.