Frequently Asked Questions

General


Compatibility


Email Toolbar


Browser Toolbar

 

General

 

What is Zango?

Zango is a new way to access free programs and tools to make life a little easier and lots more fun.

Zango gives you the ultimate universal access to more than 100,000 pieces of free online content – videos, games, music, tools and utilities.

Zango also offers you cool and attractive email features as Emoticons, Animations, Backgrounds, eCards, Cursors and other enhancing web experience features.

The Zango Browser toolbar presents buttons on your Internet Explorer browser that change dynamically while you surf to relate to the website you visit. These buttons also provide you instant access to Search, Videos, Games and much more!

The Browser toolbar also offers you emoticons and animations if you are using web based mail: Windows Live Hotmail, Yahoo, Gmail and Comcast. You may also insert emoticons and animations to social networking websites.

Outlook and Outlook Express users enjoy a unique email toolbar which offers a wide assortment of options for customizing the design of your emails with Backgrounds, eCards, Emoticons and Animations.

To start enjoying your web experiences simply go to http://www.zango.com/getzango/  and download Zango.



How can I install Zango?

 To install Zango simply go to: http://www.zango.com/getzango/  click on the "To install Zango, Click Here" link and follow on-screen instructions.

If you can't see the download link, it indicates a previous attempt to install Zango. If this is the case, you will need to reinstall Zango.

Please do the following to reinstall Zango:

1. Uninstall your current version of Zango by clicking the link: http://installs.zango.com/downloads/Uninstaller/Uninstaller.exe click Run and follow on-screen instructions.

2. Restart your computer.

3. Install your Zango by going to our site: http://www.zango.com/getzango/  click on the "To install Zango, Click Here" link and follow on-screen instructions.

If you are still experiencing problems with the installation process, please contact our Support Team.



What is Zango Search Assistant?

The Zango Search Assistant allows us to provide quality games and programs at no cost to you and is included with your Zango download. The Search Assistant is designed to locate products and services that are of interest to you. It does this by recognizing keywords from your Internet browser and displaying relevant advertisers’ websites for matching products and services. That means the Search Assistant will only display advertisements that are specifically related to websites you visit or keywords you search for. More info about the Search Assistant.



How do I know an advertisement is from the Zango Search Assistant?

Zango-referred products and services are always identified in the window’s title bar by the following: "Brought to you by the Zango Search Assistant." Other ads that do not carry this label are not affiliated with Zango.



How does the Zango Search Assistant benefit me?

Zango can be compared to free TV. For example, when you turn on your favorite sitcom on a regular TV network like ABC, NBC or CBS, you expect to see commercials during the show. Most TV shows are sponsored by paid advertisements which enable the networks to provide quality programs at no cost to you. Premium services like HBO, on the other hand, do not show any ads. Instead, they charge the viewer a subscription fee to access the premium content. Zango works essentially the same as regular TV: in exchange for giving you unlimited access to free games, programs and entertainment, the Zango Search Assistant may display several ads per day based upon how often you use your browser and your search activities while browsing (including keywords from the websites you visit). And just as free TV presents ads that are aimed at a show’s specific audience group, the Zango Search Assistant ensures that you will only see advertisements that are directly related to the kinds of websites you visit.



What if I choose to remove the Zango Search Assistant?

If you choose to remove the Zango Search Assistant, you will no longer be able to enjoy the free content that Zango sponsors.



Does the Zango Search Assistant collect or share any personal information?

 Zango does not collect or share any of your personal information … ever!



What can I do if I think Zango Search Assistant was installed without my permission?

 It is our policy that Zango applications should only be installed with your consent. Clear consumer opt-in is a consistent hallmark of Zango offerings. If you do not know how Zango got installed, please let us know by completing our Customer Support form. Completing this form will help us to enforce our strict distribution policies and codes of conduct.



How can I remove Zango from my computer?

 Any Zango application can be easily and completely uninstalled by choosing "Add or Remove Programs" from your Control Panel.

Please do the following:
1. Go to Start > Settings > Control Panel > Add or Remove Programs
2. Find Zango on the list
4. Click the Change/Remove button
5. Check the component(s) you wish to remove, click Next and follow on-screen instructions
6. Restart your computer

Alternatively, you can use our uninstaller:

1. Click on the following link - http://installs.zango.com/downloads/Uninstaller/Uninstaller.exe
2. Click Run and follow on-screen instructions
3. Restart your computer.

For Further assistance, please contact our Support Team.



Is Zango Spyware?

Absolutely not! Spyware invades your privacy … Zango respects it! The purpose of spyware is to secretly gather information about your computer usage and the sites that you visit so it can be sold to advertisers and others. Usually, spyware is hidden inside another program and downloaded without the user’s informed consent. Zango does not collect or share any information about you with anyone. Caution: Spyware has the ability to record your keystrokes, passwords and credit card numbers, scan your hard drive, eavesdrop while you chat, collect your cookies, change your toolbars and default settings, and continuously transmit your information back to its database.



What is Zango's installation/notification policy?

Our policy is to be totally upfront about how the Zango Search Assistant works to provide free games and programs. We will always ask for your permission before you install a Zango-sponsored program or product. We also require all our partners to notify users about their affiliation with Zango. All Zango products, downloads and advertisements are clearly identified.



I can't watch a video, what can I do?

 Problems watching the Zango videos may occur due to several issues:

Compatibility:

Zango is compatible with the following:

  1. Operating Systems: Windows 2000/NT/XP/Vista
  2. Internet Browsers: Internet Explorer versions 6.0 and above and Mozilla Firefox version 1.0 and above. Please note that while you can install Zango using Firefox, the Zango toolbar will not appear on your Firefox. Once opening Internet Explorer you will be able to see and use Zango toolbar.
  3. Web based mail: Windows Live Hotmail, Yahoo mail, Gmail and Comcast.
  4. Email programs: Microsoft Outlook 2002 and 2003, and/or Microsoft Outlook Express 5.5 and above.

Zango generally works with social networking sites, however this service is not yet supported by Zango.

Zango is currently incompatible with Mac OS X, Outlook 2007 and Windows Mail.

Browser Settings:

Watching Zango videos might require changing some of your browser settings:

  1. Open a new internet explorer window and choose Tools
  2. From the Tools menu choose Internet Options
  3. Click on the 'Security' tab
  4. Under the 'Security level for this zone' please lower the bar to Medium-High by dragging it downwards.
  5. Click on the 'Custom Level' button:
    1. Under Security costume level - 'run activeX controls and plug-ins' must be set to enable or to prompt
    2. Security costume level - 'Script activeX controls marked safe for scripting' must be set to enable.
    3. Security costume level - 'File download' must be set to enable.
    4. Security costume level - 'Allow meta refresh' must be set to enable.
  6. Click Apply and OK to save changes.
  7. Refresh the Web page

Media Players:

  1. Zango videos on Zango.com are in Flash format. If you don’t have Flash on your computer, please download it using the following link: 
  2. http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
  3. If you are on a partner site, the videos may be in Windows Media Player format and/or Quick Time format.
  4. If you are experiencing problems you may try to update your current player or download a media player:
  5. To download QuickTime please follow this link: http://www.apple.com/quicktime/win.html
  6. To download Windows Media Player please follow this link: http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx?displang=en&qstechnology

For further assistance, please contact our Support Team.



How do I remove emoticons from Windows Live Messenger™ ?

Use the same steps to remove Zango instant messenger emoticons as you would use to remove any other emoticon from your Windows Live Messenger. Select the emoticon and click on the "Remove" button from the full gallery view of all emoticons within Windows Live Messenger. Refer to the online help section for Windows Live Messenger located at http://help.live.com for the latest updates.






Compatibility

 

What are the system requirements to install and use Zango?

 Zango is compatible with the following:

  1. Operating Systems: Windows 2000/NT/XP/Vista
  2. Internet Browsers: Internet Explorer versions 6.0 and above and Mozilla Firefox version 1.0 and above. Please note that while you can install Zango using Firefox, the Zango toolbar will not appear on your Firefox. Once opening Internet Explorer you will be able to see and use Zango toolbar.
  3. Web based mail: Windows Live Hotmail, Yahoo mail, Gmail and Comcast.
  4. Email programs: Microsoft Outlook 2002 and 2003, and/or Microsoft Outlook Express 5.5 and above.

Zango generally works with social networking sites, however this service is not yet supported by Zango.

Zango is currently incompatible with Mac OS X, Outlook 2007 and Windows Mail.

Please know that our development team is constantly working to have every Zango feature compatible with all the leading email and social networking services.



I’m using Microsoft® Windows Vista™, Can I still use Zango?

Yes! Zango offers great services for Microsoft® Windows Vista™ users.

With Zango, you get to play free games, download valuable programs and enjoy some of the most interesting sites on the web. There are no fees, no subscriptions and no trial periods - with Zango everything is always completely free and safe! Zango also enhances your emails and your browsing experience with great collections of animations, emoticons, backgrounds, wallpapers, screensavers, weather forecasts and more!



I downloaded Zango using Firefox ® but I can’t access videos, games, applications, screensavers or other Zango content?

 Zango is compatible with Mozilla Firefox version 1.0 and above. While you can install Zango using Firefox, the Zango toolbar will not appear on your Firefox. Once opening Internet Explorer you will be able to see and use Zango toolbar.

Zango is compatible with the following:

  1. Operating Systems: Windows 2000/NT/XP/Vista
  2. Internet Browsers: Internet Explorer versions 6.0 and above and Mozilla Firefox version 1.0 and above. Please note that while you can install Zango using Firefox, the Zango toolbar will not appear on your Firefox. Once opening Internet Explorer you will be able to see and use Zango toolbar.
  3. Web based mail: Windows Live Hotmail, Yahoo mail, Gmail and Comcast.
  4. Email programs: Microsoft Outlook 2002 and 2003, and/or Microsoft Outlook Express 5.5 and above.

Zango generally works with social networking sites, however this service is not yet supported by Zango.

Zango is currently incompatible with Mac OS X, Outlook 2007 and Windows Mail.



I’m using Microsoft® Windows Vista™ and my Zango toolbar disappeared, what can I do?

Internet Explorer 7.0, which is the default Microsoft® Windows Vista™ browser, has a new feature which allows users to reset their browser settings. Using this feature might temporarily disable your Hotbar toolbar.

To Enable Zango Toolbar:

1. Open an Internet Explorer browser
2. Select Tools > Manage Add-ons
3. Under the Disabled list, you will find the following Zango related items:

Zango Toolbar (toolbar)
Zango (Browser Helper Object)
Zango Search Assistant Helper (Browser Helper Object)

4. Click each of these items and choose Enable in the Settings section below, then click OK
5. Close and reopen your browser and Zango toolbar should be enabled.

For more information, please contact our Support Team



I’m using Microsoft® Windows Vista™ and Windows Defender keeps popping warning windows when I try to install Zango, what can I do?

Zango is a safe and secure program which will not harm your computer and is only installed upon user’s consent. We are certainly aware of the ever-growing number of harmful applications that have surfaced on the Web. Please be assured that Zango, unlike such applications, will always make your privacy our top priority.

Unfortunately Windows Defender does not have Zango on the "permitted files" list. In order to solve this problem, please do the following:

* Zango might be detected as Hotbar as it is one of Zango.com products

2. If Windows Defender pops a warning window during the Zango installation, Choose Ignore to allow Zango.
3. Windows defender will continue to alert you that you have Zango installed. You can make sure Zango is always allowed on your computer by changing the setting in Windows Defender:

  • From the Start menu select Programs > Windows Defender.
  • Choose Scan option, which will start a scan of your computer.
  • Once the scan is finished, click Review items detected by scanning in order to see which items were detected.
  • If the scan results show Hotbar and/or 180solutions.Zango.SearchAssistant choose Always Allow under the action tab next to the items and click Apply Actions at the bottom of the screen.

Zango will now be allowed on your computer and you will see no further warnings.

For more information, please contact our Support Team



I’m using Windows Mail (I have Microsoft® Windows Vista™) but I can’t see the Zango e-mail toolbar

 Zango is not currently compatible with Windows Mail.

Zango is compatible with the following:

  1. Operating Systems: Windows 2000/NT/XP/Vista
  2. Internet Browsers: Internet Explorer versions 6.0 and above and Mozilla Firefox version 1.0 and above. Please note that while you can install Zango using Firefox, the Zango toolbar will not appear on your Firefox. Once opening Internet Explorer you will be able to see and use Zango toolbar.
  3. Web based mail: Windows Live Hotmail, Yahoo mail, Gmail and Comcast.
  4. Email programs: Microsoft Outlook 2002 and 2003, and/or Microsoft Outlook Express 5.5 and above.

Zango generally works with social networking sites, however this service is not yet supported by Zango.

Zango is currently incompatible with Mac OS X, Outlook 2007 and Windows Mail.



I am using Outlook 2007 but I can’t see the Zango e-mail toolbar

Zango is not currently compatible with Outlook 2007. Please try using Zango with previous versions of Outlook (2002, 2003)

Zango is compatible with the following:

  1. Operating Systems: Windows 2000/NT/XP/Vista
  2. Internet Browsers: Internet Explorer versions 6.0 and above and Mozilla Firefox version 1.0 and above. Please note that while you can install Zango using Firefox, the Zango toolbar will not appear on your Firefox. Once opening Internet Explorer you will be able to see and use Zango toolbar.
  3. Web based mail: Windows Live Hotmail, Yahoo mail, Gmail and Comcast.
  4. Email programs: Microsoft Outlook 2002 and 2003, and/or Microsoft Outlook Express 5.5 and above.

Zango generally works with social networking sites, however this service is not yet supported by Zango.

Zango is currently incompatible with Mac OS X, Outlook 2007 and Windows Mail.



I'm am running the Mac OS X Operating system. Can I use Zango?

 Zango is not currently compatible with Mac OS X.

Zango is compatible with the following:

  1. Operating Systems: Windows 2000/NT/XP/Vista
  2. Internet Browsers: Internet Explorer versions 6.0 and above and Mozilla Firefox version 1.0 and above. Please note that while you can install Zango using Firefox, the Zango toolbar will not appear on your Firefox. Once opening Internet Explorer you will be able to see and use Zango toolbar.
  3. Web based mail: Windows Live Hotmail, Yahoo mail, Gmail and Comcast.
  4. Email programs: Microsoft Outlook 2002 and 2003, and/or Microsoft Outlook Express 5.5 and above.

Zango generally works with social networking sites, however this service is not yet supported by Zango.

Zango is currently incompatible with Mac OS X, Outlook 2007 and Windows Mail.



Email Toolbar

 

What can I do with Zango email Toolbar?

Make your emails vibrant and full of personality. Find these fantastic features in your Zango Email toolbar: Backgrounds - Add beautiful backgrounds to your out-going email. eCards - Create and send FREE greeting cards directly from your regular email. These cards contain messages appropriate for all occasions including Birthdays, Love, Holidays, Work, Family and more! Animation - Add animated characters anywhere on your email. Email notifier - Add beautiful sound to your incoming mails.

Help - Get information on general product functionality.



How can I locate an image in my email?

In order to place images on the specific location you want, place the blinking cursor on the specific location in your email message then insert the image you want to use.

* Please note that the above instructions do not apply to "Backgrounds" or "eCards" categories.



I keep receiving Oops message when trying to insert Emoticon/Animation to my email, what can I do?

If you receive the "Ooops…" message when trying to insert emoticons or animations to your email, it means either of the following:

1. You are using your email in a plain text format:
In order to insert emoticons and animations to your email, you must make sure that your email is in Rich Text format.
Compose a new message using your Hotmail or Yahoo account and make sure you can see "Show Plain Text" message below the Subject line (in Hotmail and Gmail) or “Plain Text” message on the right hand side of the Subject line (in Yahoo).

2. Your cursor is not placed in the email message body and is placed on the "To" or "Subject" line.
In order to insert emoticons and animations to your email, you must first place your cursor in the email body, where you want the emoticons or animations to appear. Click the smiley or butterfly icon from the Zango toolbar and simply choose your favorite image. This will automatically download it to your email



How can I go back to a blank email message?

When you select a background to apply in a new mail, it automatically becomes your default.

If you wish to have a blank background as the default, please click the Clear Background button located on the upper left side of the backgrounds menu.



How to add animation/emoticon?

 Inserting an animation/emoticon from the Zango email toolbar can be done in two ways:

1. If you are using web based mail such as Windows Live Hotmail or Yahoo, simply compose a new message, place your cursor in the email body, and click to select the Emoticon/Animation you would like to use. This will automatically download it to your email.

2. If you are using email program such as Outlook or Outlook Express Click the Animations/Emoticons menu and click to select the animation you would like to use. This will open a new message window with your animation/emoticon inserted at the beginning of the message.

* In order to place animations/emoticons on the specific location you want, place the blinking cursor on the specific location in your email message then insert the image you want to use.



How can I search for animation/emoticon?

You can easily search for animations or emoticons. A search option is located at the bottom of each category menu. Simply type in the theme you want and click Search.



Can I save my favorite animations and emoticons?

You can view the animations/emoticons you recently used by clicking the Recently Used category on the top of the category menu.



How can I add email notifier?

In order to add email notifier to your incoming mails please do the following:

1. Open your Outlook/Outlook Express program.

2. Click on the Sound button.
3. Choose the notifier you desire and then click Select.

When changing Zango email notifiers there will be a short wait of approximately two minutes before your notifier is activated.



How can I clear the notifier sound?

In order to remove an email notifier click on the Clear sound option that is located at the bottom left side of the menu.

If you have tried the above mentioned and you are still unable to clear your email notifier try the following:

1. Go to the Start menu > Settings > Control Panel
2. Double click on the Sound and Multimedia icon.
3. Under Sounds please go to New Email Notification and browse to choose a notifier to your liking or "none".
4. Click OK.

Please note that the 'Sound and Multimedia' icon is named 'Sound' under Windows 98, and 'Sounds and Audio' under Windows XP.



I can’t hear my email notifier, what should I do?

When changing Hotbar email notifiers there will be a short wait of approximately two minutes before your notifier is activated.
If you were never able to hear the notifier, please do the following according to your email program:

Outlook

1. Please go to Tools > Options > Preferences > Email Options > Advanced Email options.
2. Check under When new items arrive for ‘play sound´

Outlook Express

1. Please go to Tools > Options > General
2. Under Send / Receive messages select Play sound when new messages arrive

If you are still experiencing problems with your email notifier please do the following:

1. Go to the Start menu > Settings > Control Panel
2. Please double click on the Sound and Multimedia icon.
3. Under Sounds click on New Mail Notification. Under Name choose Notify from the menu.
4. Click Apply and then OK.
5. Please try to re-apply a Hotbar notifier of your choice.

Please note that the ´Sound and Multimedia´ icon is named ´Sound´ under Windows 98.



I can’t apply Zango features to mails in plain text mail format

The Zango email features require a higher technology then Plain Text mode and thus are not compatible with Plain text format.

Zango works with HTML and Rich text formats and is also compatible with Word mail editor.

When composing a mail using Zango features, please make sure your mail format is either HTML or Rich Text.
Mail format settings are located under: ‘Tools’ -> ‘Options’ -> ‘Mail Format’ tab.



How do I search for cursors?

You can easily search for cursors. A search option is located at the bottom of each category menu. Simply type in the theme you want and click Search.



How can I change cursor?

Select the MyCursors menu and click on the cursor you would like to use. This will automatically change your cursor.



I want to return to my original cursor

When you select a cursor, it automatically becomes your default.

If you wish to return to your default cursor, please click the Reset cursor button located on the upper left side of the cursors menu.



Can I save my favorite cursors?

You can view the cursors you recently used by clicking the Recently Used category on the top of the category menu.



What is an avatar?

An avatar is a character that you can personalize and use when interacting with friends on any IM application. You can change hairstyles, clothing, accessories and backgrounds to make your own unique avatar.



Where can I use my avatar?

The avatar can be used as your display image for AIM®, Windows Live® Messenger and Yahoo!® instant messenger programs.



Can I save more than one avatar?

No, you can only save one avatar.



Is there a quick way to find my favorite items?

Yes. You can see the items you have used under the “My Items” category on the left side on the screen.



When I close the browser are my latest changes saved?

Yes, every action is automatically saved. You should not worry if you close your browser or if your browser closes unintentionally.



Why can I see the toolbar but can’t use it in my hotmail account?

In order to add emoticons or animations to your email, please log in to your Hotmail account and compose a new message. Check if your email is in a ‘Rich text’ format by making sure that you can see ‘Show Plain Text’ message below the Subject line.

Click the smiley icon (for emoticons) or the butterfly icon (for animations) from the Zango browser toolbar and insert your favorite images.

If you can't see the Zango toolbar at all, please check if the toolbar is enabled:
Open your Internet Explorer and go to View > Toolbars > Make sure Zango is checked.

When Zango is properly installed, you should see the Zango toolbar on your Internet Explorer browser. Note that while you can install Zango using the Firefox browser, the Zango toolbar will not appear on your Firefox. Once opening Internet Explorer you will be able to see and use Zango toolbar.

For further assistance please contact our Support Team.



Why can I see the toolbar but can’t use it in my Yahoo account?  

 In order to add emoticons or animations to your email, please log in to your Yahoo account and compose a new message. Check if your email is in a ‘Rich text’ format by making sure that you can see ‘Plain Text’ message on the right hand side of the Subject line.

Click the smiley icon (for emoticons) or the butterfly icon (for animations) from the Zango browser toolbar and insert your favorite images.

If you can't see the Zango toolbar at all, please check if the toolbar is enabled:
Open your Internet Explorer and go to View > Toolbars > Make sure Zango is checked.

When Zango is properly installed, you should see the Zango toolbar on your Internet Explorer browser. Note that while you can install Zango using the Firefox browser, the Zango toolbar will not appear on your Firefox. Once opening Internet Explorer you will be able to see and use Zango toolbar.

For further assistance please contact our Support Team.



How does the Zango email toolbar effect the functionality of my email application?

Zango’s technology is not intended to effect the existing functionality of your email application. It simply enables you to add graphics, animation and other enhancements to your emails.

Zango works with HTML and Rich text formats and is also compatible with Word mail editor.

When composing a mail using Zango’s features, please make sure your mail format is either HTML or Rich Text.
Mail format settings are located under: Tools > Options > Mail Format tab.



Why is there a Zango signature at the bottom of my email?

The promotional signature aims to inform recipients of our special e-mail services and offer them to enjoy our value added e-mail services too. The use of such promotional signature is common amongst software companies that provide e-mail based software and services.



Can I use the email Toolbar when I’m offline?

No. Zango´s Email Toolbar works only while you are online.



 

Browser Toolbar

 

What is Zango Toolbar?

 Zango Toolbar lets you search the web right from your browser’s toolbar – no matter what website you’re on. Just type your keywords into Zango Toolbar and you’ll instantly get the top results from the leading search engines.



How do I hide the Zango Toolbar? How do I make it reappear?

 You can toggle the Zango Toolbar on and off by selecting the options "View > Toolbars" on your browser's menu line. Check or uncheck the option "Zango Toolbar" to make the Toolbar display or disappear.



How do I move my Zango Toolbar?

 If you cannot see the separator bar to the left of your toolbars, your toolbars are in the locked position. To click and drag the Zango Toolbar to a new position, first unlock your toolbars by right-clicking an open area of the toolbars and un-checking "Lock the Toolbars." You can move and resize your toolbars after you make this change. You may find it convenient to lock your toolbars after you move them. You can lock them by right-clicking an open area of the toolbars and selecting "Lock the Toolbars."



What search engines does the Zango Toolbar search?

 MIVA ®, Marchex, Booyah, Searchfeed.com (sm) and others. The Zango Toolbar automatically returns the top results from the web's leading search engines. As a result, Zango Toolbar will return a richer and broader spectrum of results than those available by using any other single search engine. Each of the search engines works in different ways, and provides different results. Zango Toolbar's metasearch technology provides an easy way to search more of the Web by harnessing the collective power of the most popular engines.

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